BTC Bahamas | Bahamas | FAQ

Anyone can create a BTC ID, All you need to enter is your Name, email address and a password Goal is to keep it as simplified as possible.

 

No, there is nothing wrong with your account. The channel that are you are trying to view is one where BTC does not have rights to broadcast. As more rights agreements with content providers become finalized, BTC will be making more channels available.

 

Notification or Welcome emails are normally instantaneous, however, depending on your email service this could take anywhere from 30 seconds to 15 minutes.Note: be sure to check your junk folder for an email entitled BTC ToGo Registration in case the email was filtered improperly.If you still have not received the Welcome email, delete the sub profile and start again. Be sure you have entered a valid email address.

If are trying to associate a TV or Broadband account, you must answer the security question that it your last bill amount. You have to include up to two decimal places.

Yes, customers can only record TV programs or series that are part of their subscription service and it can be watched on the devices depending if there are content rights for this device.

If you are trying to change your password from the web client:Visit http://www.BTCid.co Select "Forgot Password?"Enter your login email address in the dialog box that pops-upAn email from "BTC Registration" will be sent to your email addressClick on the "password reset link" Follow the instructions on how to reset your password.If you are trying to change your password from your device, please ensure that you are:Connected to the Internet via Wi-Fi or cellular data networkYou are the administrator, and currently logged into BTC ToGo with your credentialsGo to the Menu, Select User Profile, and the your profileYou will first be prompted to enter your login (current) passwordThen you will be prompted to enter a new password and verify that password.

 

Please navigate to the menu on the TV set top box and select "Billview" from the menu and follow the instructions OR contact a BTC Customer Service Representative on 1‑800‑804‑2994 who can perform the association.

 

You can only watch recording for those channels that are available for viewing on BTC ToGo and that are part of your subscription package. Also, even if you can record the program on your device, you may not be able to play it on your device due to device content restrictions.

Follow the Reset your password" procedure again Be sure to use the most recent "reset password link" contained in the email you will receive from BTC ID. If that does not work, wait 30 minutes and try again the "password reset procedure" again. If you have difficulty please contact BTC Customer Care at the below numbers or alternately contact us via online chat at www.discoverBTC.co/jamaica under the Support Section. +1-800-804-2994 in Jamaica or Barbados. 223‑BTC (Trinidad) or 877-BTC(3569) from a landline.

You have to contact a BTC Customer Service Representative on 1‑800‑804‑2994 who can perform the association.

 

The storage quota from a customer's home Set Top Box and their BTC ToGo app are the same. Recordings made from the BTC ToGo app will count towards your overall storage quota.

 

Login to BTC ToGo app either mobile or webNavigate in the app to the remote control pageFrom the drop down menu choose the STB you would like to controlIf you have difficulty please contact BTC Customer Care at the below numbers or alternately contact us via online chat at www.discoverBTC.co/jamaica under the Support Section.1‑800‑804‑2994 in Jamaica or Barbados.223‑BTC (Trinidad) or 877‑BTC(3569) from a landline.

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