BTC Bahamas | Bahamas | FAQ | tv

IPTV (Internet Protocol Television) is a new way for BTC to deliver TV services to your home. IPTV allows you, the customer, interact with your TV and order shows and services through your remote control. It lets us, BTC; offer you more variety in your programming because we have access to more Standard Definition (SD) channels, High Definition (HD) channels and Video on Demand (VOD) services. These are all services you can order through your remote.

There are so many advantages of IPTV. Here are just a few:

IPTV delivers a clean video signal so you enjoy better picture and sound. You have more control over your TV-watching through an easy-to-use on-screen programming guide that lets you browse listings while you watch a show.

We can offer you better variety in programming and more video and audio channels.

If you have a high-definition-capable TV (HDTV), you can enjoy HD programming, the highest quality video and audio around.

You can watch your favourite shows when it’s convenient for you. Take advantage of the built in cloud recording services to record shows to watch later. You can pause and rewind these shows while you watch.

Order shows through your remote control and watch them immediately through Flow TV Video on Demand (VOD) service.

You can watch additional channels on demand without paying a monthly subscription or talking to a customer service representative.

Customize your own theme packs to enjoy your own personalized programming.

Yes. In fact, we have many HD channels for you to enjoy. Our Basic HD package is a mix of news and entertainment channels, all in HD. Our Flow Your Own HD option lets you build your own HD package by choosing only the channels you want.

BTC STBs come with both Standard and High Definition capabilities. They can be rented for available at $5.38/month VAT included. Some installation charges may apply for STBs.

Parental Controls let you choose which programming can and can’t be watched by younger viewers in your home.You can block certain channels so that they can only be viewed after entering a password of your choice.

 You can set your Parental Controls and change your password by following the steps here.

To set your Parental Controls password, follow the steps below:

  1. Press the menu key on your STB or Remote Control and use the CHAN keys to scroll.
  2. ENTER #7 Control Panel
  3. ENTER #4 Control Panel
  4. ENTER #1 Parental Control
  5. Enter your 4 digit password using the numbers 0-9; then press ENTER
  6. Enter your 4 digit password again for verification; and press ENTER once more 
Your password is now set

To set your Parental Controls, follow the steps below:

  1. Once you have selected your password, you can now place channels under Parental Control.
  2. Press the menu key on your STB or Remote Control and use the CHAN keys to scroll
  3. ENTER #2 Parental Control
  4. Type in your password; Then press ENTER
  5. ENTER #1 Parental Control Guide
  6. Use the CHAN keys to highlight the channel (s) you want to block
  7. Press SELECT after each channel you choose to block
  8. Repeat this process for as many channels as you would like to place under parental control
  9. Press ENTER
  10. Take off and then put on STB to activate the Parental Control 
You have successfully blocked the channels you want under Parental Control.

Pre-qualification is the process which is conducted in your area and on your line. Once you have passed the test and can obtain the technological requirements needed to obtain the service BTC will place you on the pre-qualified listing for FLOW TV services. Once the product is available to your area you will be afforded the opportunity to become a FLOW TV subscriber. (Customer must be able to achieve 10 megs or more experience BTC Wi-Fi and FLOW TV services. Customers whom are in AFC areas will not be able to obtain optimal services for FLOW TV)

If the customer is not qualified to be an FLOW TV customer; the customer service representative should collect the customer’s information on the form circulated which indicates “Interested FLOW TV Subscribers” and record their name, number, home number, cell number and address. The technical and marketing team will record the customer and get back to them once their area has been qualified to achieve the required speeds for FLOW TV. (Form will be circulated by marketing; Marketing will also use this form to choose Beta Testers)


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