Ensure that your device is not set to block calls, do this by: Update! Ensure that phone is not off for non payment.
Go to setting > select device or call setting > turn off Blocking mode.
If additional assistance is needed contact us at 225-5282, come in store, email us at customerservice@btcbahamas.com, contact us on Facebook (facebook.com/mybtc), or Twitter (@BTCHelp) for assistance in this regard.