BTC Bahamas | Bahamas | FAQ | generalnew

Switching channels

• Switch between channels quickly and easily by pressing the up & down arrows or CH +/- on the remote control.
• Jump to channels quickly by entering the channel number using the numeric (0-9) buttons.

Volume control

• Press the VOL +/- or arrows
• Press the “mute” button to turn the sound off
• Press the “mute” button again or the VOL +/- buttons to restore audio

Program information

• Press the “info” button to display a banner with basic program information.
• Press the “info” button a second time for more detailed program information.
• Press the “info” button a third time to close.

UNDERSTANDING YOUR BTC REMOTE.

• Power Button
  Turn your Set-Top Box On/Off.
• TV Button
  Turn your television On/Off.
• Yellow Button
  Displays all upcoming programs
• Search Button
  Display Search menu.
• PVR Button
  Display the PVR (Personal Video Recorder) menu.
• Green Button
  Takes you back to the live show
• EPG (Guide) Button
  Display the TV program guide.
• Apps Button
  Display the app menu.
• VoD Button
  Displays Video on Demand menu.
• Sports Button
  Displays Sports channel guide.
• Info Button
  Display channel and program information on the screen.
• Arrow Buttons (Up/Down/Left/Right)
  Move the cursor up, down, left, or right. Turn volume up/down (right/left). Switch up/down (Up/Down).
• OK Button
  Select a menu or confirm selection.
  Display the channel list menu when watching TV
• Exit Button
  Close a menu or go to the previous menu.
• Opt Button
  Display more options when applicable.
• >Mute Button
  Mute audio output of the Set-Top Box.
• Back Button
  Exit menus
• VOL +/- Button
  Mute audio output of the Set-Top Box.
• CH +/- Button
  Switch channel up or down.
• Menu Button
  Display Search menu.
• REC Button
  Start recording a program.
  GUIDE: Sets the selected program to be recorded
• PG+ Button
  Move up a page on the menu and TV/Music list.
• PG- Button
  Move down a page on the menu and TV/Music list.
• FF Button
  Fast forward the program up to x128
• REW Button
  Rewind the program up to x128 speed.
• Play/Pause Button
  Displays Sports channel guide.
• Stop Button
  Stop a recording or playback.
  Return to live program on the Instant Recording mode.
• Number Pad Buttons
  Entering channel numbers.
• V out Button
  Select among video output options.
• Lang Button
  Select among available languages.

• Ensure that the volume on both your TV and your Set-top box are turned up
• Ensure that all cables are securely connected to the TV and the Set-top box
• Change the channel
• Reboot your Set-top box by disconnecting the power supply for 30 seconds and re-connecting

• Click “Menu” and select “Favorites”. Scroll down to “TV” and click “OK”
• Reboot your Set-top box by disconnecting the power supply for 30 seconds and re-connecting

If any of the troubleshooting steps above do not work, please contact our Technical Support Team at 1-242-CALL-BTC.

• Press the Menu button on the remote.
• Scroll to the Favorites option on the left and Select OK on the remote.
• Scroll downwards to highlight the HDTV option on screen and select OK on the
  remote.
• Selecting the HDTV listing would display a TV Guide and Channel listing consisting of the HD channels ONLY. The customer can then select a channel to view from this list. However this will prevent non-HD channels from appearing in the channel listing (EPG/Guide).
  (Example Non-HD Channels such as 100 FLOWTV will not be included in this
  listing).

• Press the Menu button on the remote.
• Scroll to Flow Apps option on the right.
• Highlight the Bill View option on screen and Select OK on the remote.
• Enter the Parental control pin at the authentication prompt.
• You will now see bill.