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Welcome to BTC's Landline Support Center

BTC has the most reliable HomePhone service in The Bahamas! Sign-up for your today, or learn about our affordable HomePhone Plus calling packages.

Getting Started

Frequently Asked Questions

  1. How does a customer activate a HomePhone Plus Package?
  2. How much is a BTC Landline Rental?
  3. What are the eligibility criteria to become a HomePhone Plus subscriber?
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Troubleshooting

  1. I need to check the status of my landline fault. How do I do this?
  2. There's no dial tone on my line, what should I do?
  3. How do I use call waiting on my landline?

Managing my BTC account

Additional Information

  1. What is Fair Usage Policy and how does it affect me?
  2. How do I use Call Waiting on my Landline?
  3. How do I use Call Forwarding?
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How much does this cost

  1. What are the regular Long Distance rates without the HomePhone Plus packages?
  2. If I make a call on the Unlimited Nights and Weekend package at 6.59PM, how will I be charged?
  3. What are the Long Distance Calling Rates

BusinessPhone Plus

  1. How does a customer activate a BusinessPhone Plus Package?
  2. How much does it cost to activate the Business Phone Plus packages?
  3. Will I be forced to switch from the basic line rental service, to the Business Phone Plus packages?
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Calling Party Pays

  1. What is Calling Party Pays?
  2. When does Calling Party Pays start?
  3. Can I downgrade/upgrade my package free of charge?
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Need Help?

Sometimes we can all use a helping hand.