BTC Layaway Frequently Asked Questions

• What is BTC Layaway?
• Is there a charge for using the layaway service with BTC?
• How much is required as a down payment?
• How long is the layaway period?
• How many items can I layaway?
• What if I cancel my layaway?
• What should I do in the event that I need to cancel my layaway?
• What happens if I never complete my layaway?
• Can I make partial payments on my layaway at any BTC location?
• Can I make any changes to the layaway before it ends?
• When can I collect my layaway items?
• Can I collect my items at any BTC location?
• Which locations are available for layaway service?
• Are all items eligible for Layaway?
• What happens if the device on layaway goes on sale?
• What if I miss my layaway payment?
• What are the accepted methods of payment?
• How do I find my layaway order number?
• Can anyone collect a layaway item?

• Q: What is BTC Layaway?
  A:

  A layaway is a purchasing method that allows a customer to put a product on hold by placing a deposit on the item. Layaway allows the customer to make smaller payments on the product until the purchase price is paid in full, rather than paying for the item with credit and adding interest to the cost. A layaway plan ensures that the chosen merchandise will be in stock and ready for pick-up when the final payment is made.

• Q: Is there a charge for using the layaway service with BTC?
  A:

  NO. The layaway service is FREE.

• Q: How much is required as a down payment?
  A:

  One third of the total value of the item is required as a down payment.

• Q: How long is the layaway period?
  A:

  The layaway period is forty five days and items not collected within forty five days will be returned to stock.

• Q: How many items can I layaway?
  A:

  Layaway is available all year round however only two items can be placed on layaway at a time.

• Q: What if I cancel my layaway?
  A:

  If you cancel the layaway, the down payment and all payments made will be refunded, less a twenty dollars cancellation fee. Refunds will be made in the form of the payment that was received by BTC.

• Q: What should I do in the event that I need to cancel my layaway?
  A:

  Return to the location that you created the layaway.

• Q: What happens if I never complete my layaway?
  A:

  The down payment and all payments made will be refunded up to six months from the date that layaway was created. The down payment and all payments made will be refunded, less a twenty dollars cancellation fee. After six months all funds are forfeited.

• Q: Can I make partial payments on my layaway at any BTC location?
  A:

  NO. All payments must be made at the same BTC location that the layaway was created.

• Q: Can I make any changes to the layaway before it ends?
  A:

  No. A customer may not make changes to their layaway. However, they may cancel

  their existing layaway and create a new one.

• Q: When can I collect my layaway items?
  A:

  You can collect your items upon final payment of your layaway.

• Q: Can I collect my items at any BTC location?
  A:

  No. You must collect your items at the BTC location that the layaway was created.

• Q: Which locations are available for layaway service?
  A:

  Layaway is available at all BTC locations throughout the Bahamas including both retail and neighborhood stores.

• Q: Are all items eligible for Layaway?
  A:

  NO. Accessories, SIMS and liquidated/sale devices are excluded.

• Q: What happens if the device on layaway goes on sale?
  A:

  Liquidated/sale devices are not eligible for layaway. Customers may cancel their layaway and purchase the device outright at the sale price. The down payment and all payments made will be refunded, less a twenty dollars cancellation fee.

• Q: What if I miss my layaway payment?
  A:

  There are no required scheduled payments. However, all payments must be completed within forty five days in order to prevent items being returned to stock. The down payment and all payments made will be refunded up to six months from the date that layaway was created. The down payment and all payments made will be refunded, less a twenty dollar cancellation fee.

• Q: What are the accepted methods of payment?
  A:

  BTC gift certificates, cash, credit and debit cards. No checks will be accepted.

• Q: How do I find my layaway order number?
  A:

  Your layaway order number is located at the top of your layaway receipt.

• Q: Can anyone collect a layaway item?
  A:

  Only if the person collecting presents a Government issued ID and a letter of authorization from the layaway account holder.