Always On Frequently Asked Questions

• What is BTC Hero Plan?
• How much does the Hero Plan cost?
• Is vat included in the $15 Hero Plan?
• When will the Hero Plan be launched?
• What is the validity period for the Hero Plan?
• What is the duration for the service when using the $15 day Hero Plan?
• What is included in the $15 Hero Plan?
• What is the benefit of purchasing this plan over your $9.99 plan?
• Does it include all of the WhatsApp features?
• How much more data will I receive?
• Can I use the minutes, sms & data that is included in my package when I travel abroad?
• Does the data rollover from the Hero Plan bundle?
• How do I purchase the $15 Hero Plan?
• How much time do I have to use the data in the Hero plan?
• How long does the WhatsApp features last in this plan?
• Where will I be able to check my Hero Plan balance?
• Who is eligible for this promotion?
• Does this plan auto renew and do I receive a notification before it auto renews?

• Q: What is BTC Hero Plan?
  A:

  BTC Hero Plan is an exciting promotion offered to all prepaid subscribers that will give more value than any existing plan in the market.

   

• Q: How much does the Hero Plan cost?
  A:

  The Hero Plan is $15.

   

• Q: Is vat included in the $15 Hero Plan?
  A:

  This plan is VAT FREE.

   

• Q: When will the Hero Plan be launched?
  A:

  The Hero Plan will be launched on  November 23^rd , 2018.

   

• Q: What is the validity period for the Hero Plan?
  A:

   The Hero plan will run for 3 months (90 days).

   

• Q: What is the duration for the service when using the $15 day Hero Plan?
  A:

  The duration for the Hero Plan is 7 days.

   

• Q: What is included in the $15 Hero Plan?
  A:

  3000 Unlimited Anywhere minutes ( Applies to BTC mobile to BTC mobile, BTC fixed to BTC mobile, BTC mobile to BTC fixed, BTC mobile to Aliv, BTC mobile to CBL fixed), 50 international minutes ,3000 Local SMS Messages, Rollover Data allotment (3G), Unlimited WhatsApp (valid for 30 days), additional bolt on data for only $4 for 1 GB.

   

• Q: What is the benefit of purchasing this plan over your $9.99 plan?
  A:

  The Hero plan offers you 1GB more data. Free WhatsApp chat last for an unbelievable 30 days despite the plan expiring after 7 days, Unlimited local minutes and SMS,  additional data bolt on of 1GB for just $4,  and best of all NO VAT!

   

• Q: Does it include all of the WhatsApp features?
  A:

  The hero plan offers unlimited WhatsApp voice, video, pictures & chat for a full 30 days

   

   

• Q: How much more data will I receive?
  A:

  The current $9.99  plan has  2GB data.  The new Hero plan gives you 3GB of data and the option to purchase an additional 1GB for only $4

   

• Q: Can I use the minutes, sms & data that is included in my package when I travel abroad?
  A:

  There are no roaming minutes included in the hero plan. 

   

• Q: Does the data rollover from the Hero Plan bundle?
  A:

  Yes, the data does rollover in the Hero Plan.

   

• Q: How do I purchase the $15 Hero Plan?
  A:

  Customers can purchase the $15 Hero Plan by dialing *203# and select plan. You can also purchase with a BTC Voucher or via the My BTC App

   

• Q: How much time do I have to use the data in the Hero plan?
  A:

  The data will last just as long as the plan which is seven (7) days.

   

• Q: How long does the WhatsApp features last in this plan?
  A:

  WhatsApp will last for a full 30 days.

   

• Q: Where will I be able to check my Hero Plan balance?
  A:

  You  can check your  balance via USSD *201#.

   

• Q: Who is eligible for this promotion?
  A:

  This promotion is for Prepaid Customers only. 

   

• Q: Does this plan auto renew and do I receive a notification before it auto renews?
  A:

  Yes, this plan does auto renew and customers will receive a notification before it does. Notifications will be sent at  50%, 75% and 100%  of plan depletion.