We are going chequeless Frequently Asked Questions

• Why can't I pay my bill with a cheque?
• What are my other payment options?
• What are the key advantages of electronic transactions?
• How do I stay safe online?
• How do I pay for an actual mobile phone?
• When is the last day I can pay with a cheque?
• How do I get help with using one of these other options?

• Q: Why can't I pay my bill with a cheque?
  A:

  BTC will no longer accept a cheque as a form of payment for a service or goods starting November 2020.

• Q: What are my other payment options?
  A:

  Cash remains an acceptable form of payment.  Customers can also use a credit or debit card if payment is being made from our Mobile App, Fast Pay Portal, Website, Contact Center.

• Q: What are the key advantages of electronic transactions?
  A:

  Electronic transactions are quick, easy, safe, and made in real-time, so immediately after the payment is made, the account is automatically updated.

• Q: How do I stay safe online?
  A:

  In order to stay safe using online payment options, customers should ensure that they never provide credit or debit card details to anyone they are not sure about.  Also, when using a shared computer, never select the option to remember card details.  Always save copies of any receipts generated.

• Q: How do I pay for an actual mobile phone?
  A:

  When purchasing devices, customers can pay with either cash or a credit or debit card.

• Q: When is the last day I can pay with a cheque?
  A:

  The last day that BTC will accept a cheque for payment for goods or services is October 31, 2020

• Q: How do I get help with using one of these other options?
  A:

  If a customer requires assistance with using any of our online payment options, they can reach out to us via our contact center at 225-5282.