We are going chequeless Frequently Asked Questions
- Why can't I pay my bill with a cheque?
- What are my other payment options?
- What are the key advantages of electronic transactions?
- How do I stay safe online?
- How do I pay for an actual mobile phone?
- When is the last day I can pay with a cheque?
- How do I get help with using one of these other options?
Q: Why can't I pay my bill with a cheque?A:
BTC will no longer accept a cheque as a form of payment for a service or goods starting November 2020.
Q: What are my other payment options?A:
Cash remains an acceptable form of payment. Customers can also use a credit or debit card if payment is being made from our Mobile App, Fast Pay Portal, Website, Contact Center.
Q: What are the key advantages of electronic transactions?A:
Electronic transactions are quick, easy, safe, and made in real-time, so immediately after the payment is made, the account is automatically updated.
Q: How do I stay safe online?A:
In order to stay safe using online payment options, customers should ensure that they never provide credit or debit card details to anyone they are not sure about. Also, when using a shared computer, never select the option to remember card details. Always save copies of any receipts generated.
Q: How do I pay for an actual mobile phone?A:
When purchasing devices, customers can pay with either cash or a credit or debit card.
Q: When is the last day I can pay with a cheque?A:
The last day that BTC will accept a cheque for payment for goods or services is October 31, 2020
Q: How do I get help with using one of these other options?A:
If a customer requires assistance with using any of our online payment options, they can reach out to us via our contact center at 225-5282.