Prepaid: Getting Started Frequently Asked Questions

• What is prepaid?
• How does prepaid data plan works?
• If I am a prepaid customer can I change my mobile number?
• What are BTC prepaid rates?
• How do I use a Top Up card?
• How do I get my balance?
• Does my service come with Voicemail?
• How do I set-up my Voicemail?
• How does text message work?
• How can I decide on the best data plan to suit my needs.
• How to check my prepaid balance?
• How do I add a Top Up to my prepaid mobile account?
• How do I transfer funds from one Prepaid Mobile phone to another?
• How do I apply Mobile Data to my prepaid phone?

• Q: What is prepaid?
  A:

  A Prepaid customer pays for the usage of the network before they start to use it, i.e. once you have bought a BTC Top Up you will only need to buy and replenish Top Up cards / vouchers to remain on the network. You pay for calls as they are made, as the cost of the call is deducted from the available credit in the card.

• Q: How does prepaid data plan works?
  A:

  Charges for the Data Plan will be deducted from the Customer’s prepaid account balance when the Customer subscribes to the Data Plan. If there is an insufficient credit balance on a prepaid account to cover the charges then the Data Plan will not be activated.

• Q: If I am a prepaid customer can I change my mobile number?
  A:

  No, because all prepaid phones will be sold with a pre-assigned number. BTC Prepaid customers will have to purchase a new prepaid sim card in the event you want to change your number.

• Q: What are BTC prepaid rates?
  A:

  Prepaid rates are $0.33* per minute (Peak) from 7am -6:59pm and $0.15* per minute (Off Peak) from 7pm -6:59am. Prepaid weekend rate are $0.20* per minute.

  *VAT excluded

• Q: How do I use a Top Up card?
  A:

  After purchasing the Top Up card, scratch the panel on the card to reveal the 12 or 13-digit code. Enter *202# press send. Press 1 to top up your own account then Press send. Enter the 12 or 13 digit voucher number and press send, confirmation message will appear on your phone.

• Q: How do I get my balance?
  A:

  Enter *201# then press send and your balance will appear on the screen of your phone.

• Q: Does my service come with Voicemail?
  A:

  Yes, every BTC customer gets voicemail at no extra cost.

• Q: How do I set-up my Voicemail?
  A:

  It's as easy as 1-2-3 - literally! Simply dial*86 and follow the instructions. We recommend that you change your default password from 9999 to an easily remembered number.

• Q: How does text message work?
  A:

  It's easy! Simply compose your text message and either sends it to the BTC number or find the number in your phonebook. Local text messages are charge $0.05* per message and international text messages are charge at $0.15* per message. Each text message is limit to 160 characters and this includes spaces and punctuation.

  *VAT excluded

• Q: How can I decide on the best data plan to suit my needs.
  A:

  BTC offers four prepaid data plans. You can review the data usage information below to see what plan best suit your needs. IMPORTANT Notice: In order to save data usage you will have to logout of any data (internet) transaction once completed. If left open your data usage is still running, hence your data usage will be deducted.

• Q: How to check my prepaid balance?
  A:

  Check your prepaid mobile balance by dialing *201# and following the instructions that follow.

  BTC offers a number of services to our prepaid customers directly from their phone. By dialing the following short codes you will get the following options:

  • *200# allows you to see all PrePaid options
  • *201# allows you to check your balance
  • *202# allows you to TopUp and transfer funds to another Prepaid Mobile
  • *203# allows you to add mobile data and select Combo Plans
  • *204# allows you to send a Call Me Text

   

• Q: How do I add a Top Up to my prepaid mobile account?
  A:

  Add a prepaid mobile TopUp pin to your account by dialing *202# and following the instructions that follow.

  BTC offers a number of services to our prepaid customers directly from their phone. By dialing the following short codes you will get the following options:

  • *200# allows you to see all PrePaid options
  • *201# allows you to check your balance
  • *202# allows you to TopUp and transfer funds to another Prepaid Mobile
  • *203# allows you to add mobile data and select Combo Plans
  • *204# allows you to send a Call Me Text

   

• Q: How do I transfer funds from one Prepaid Mobile phone to another?
  A:

  Transfer prepaid mobile credit from one prepaid phone to another by dialing *202# and following the instructions that follow.

  BTC offers a number of services to our prepaid customers directly from their phone. By dialing the following short codes you will get the following options:

  • *200# allows you to see all PrePaid options
  • *201# allows you to check your balance
  • *202# allows you to TopUp and transfer funds to another Prepaid Mobile
  • *203# allows you to add mobile data and select Combo Plans
  • *204# allows you to send a Call Me Text

  
  
  

• Q: How do I apply Mobile Data to my prepaid phone?
  A:

  Add mobile data to you prepaid mobile phone by dialing *203# and following the instructions that follow.

  BTC offers a number of services to our prepaid customers directly from their phone. By dialing the following short codes you will get the following options:

  • *200# allows you to see all PrePaid options
  • *201# allows you to check your balance
  • *202# allows you to TopUp and transfer funds to another Prepaid Mobile
  • *203# allows you to add mobile data and select Combo Plans
  • *204# allows you to send a Call Me Text