Additional Information Frequently Asked Questions
Q: Will sales reps call me when I attempt to switch?A:
No. Your old service provider is not allowed to contact you during the porting process to try and persuade you to stay with them. In addition your old service provider is prohibited from contacting you with the intention or effect of encouraging you to return to them for resign up for their fixed telephone services for a period of 60 days following the completion of the porting process. However, the old service provider can contact you to recover outstanding payments.
Q: How much will it cost me?A:
There are no charges for you to port your fixed telephone number. All porting charges are met by the network service provider that you are switching to.
Q: When can I do it?A:
You will be able to use the NP process from December 2, 2013. From that date on, LNP will be available to customers wishing to move between Bahamas Telecommunications Company Limited (BTC) and Cable Bahamas (CBL).