Troubleshooting Frequently Asked Questions

• I need to check the status of my landline fault. How do I do this?
• There's no dial tone on my line, what should I do?
• How do I use call waiting on my landline?

• Q: I need to check the status of my landline fault. How do I do this?
  A:

  Check on your fault's status one of these ways quickly:

  Email customerservice@btcbahamas.com, via live chat on our website, on Twitter @btchelp or on facebook at http://www.facebook.com/mybtc.

• Q: There's no dial tone on my line, what should I do?
  A:

  To ensure that the fault is not internal, you should test the telephone-related devices on the inside of your premises. Devices connected to your telephone line - fax machines, computer modems, satellite TV systems, broadband or ADSL connections, home security systems, and other devices - are often the cause of a telephone service outage.Follow these simple steps to test the telephone-related devices inside your residence:

  Step 1: Unplug all telephone-related devices from the telephone jacks, starting with the equipment that is also plugged into the electrical outlets. After all devices have been disconnected, wait one minute and then proceed to Step 2.

  Step 2: Plug a working telephone instrument (ideally one that is not cordless or one that does not require connection to an electrical outlet) into the telephone outlet (jack), and test for dial tone. If you hear dial tone, unplug the telephone instrument and repeat the same process until you have tested each telephone jack. If you have more than one telephone, continue this process until you have successfully tested each instrument.

  Step 3: Reconnect each telephone-related device - if you do not hear dial tone on a device, or if there is static, the problem is most likely associated with that particular telephone, jack, or telephone-related equipment. Disconnect and repair or replace the problem device.

  If there is no dial tone, report this issue by logging a fault on the BTC Support Page, in "Log Faults".

• Q: How do I use call waiting on my landline?
  A:

  If you have an incoming call while you are on the line, the Call Waiting feature will alert you. You may then put the first call on hold, while you answer your second call. It will greatly reduce missed calls due to a busy phone.

  Instructions:

  1. When a second call is received, you will hear a beep on the line.
  2. To speak to the second caller, simply press the flash button for approximately on second. The second call will then come on the line.
  3. When you have finished speaking to the second caller, simply press the flash button and you will be reconnected to the first caller.
  4. You can alternate between calls by pressing the flash button each time.