Getting Started Frequently Asked Questions

• How does a customer activate a HomePhone Plus Package?
• How much is a BTC Landline Rental?
• What are the eligibility criteria to become a HomePhone Plus subscriber?
• What are the select destinations?
• What time of day does the Unlimited Nights & Weekends (Unlimited) package include?
• Do I have to pay an installation charge?
• If I switch to one of the new packages, can I take my existing features with me?
• Will I be forced to switch from the basic line rental service, to the HomePhone Plus packages?
• Do I have to have a BTC phone landline in order to access the HomePhone Plus packages?
• How much does it cost to activate the HomePhone Plus packages?
• What are the incremental fees for the HomePhone Plus Packages?

• Q: How does a customer activate a HomePhone Plus Package?
  A:

  A customer can call BTC's customer service (242-225-5282) or complete an online form and once validated a representative will activate the calling plan.

• Q: How much is a BTC Landline Rental?
  A:

  BTC Residential customers pay $15.00 (VAT excluded) for the basic landline services.*

  *An equipment charge of $1.25 may be applied to the monthly rental upon request.

• Q: What are the eligibility criteria to become a HomePhone Plus subscriber?
  A:

  You have to be a BTC customer subscribed to our basic landline service, in order to be eligible. Cable Bahamas Ltd. customers wishing to switch to BTC, can:

  i. Apply for BTC’s landline service
  ii. Keep your Cable Bahamas Ltd. line until your BTC landline is installed
  iii. Once your BTC landline is installed & operational, cancel your Cable Bahamas Ltd. subscription.

• Q: What are the select destinations?
  A:

  The select destinations include: USA, Canada, UK and the Bahamas (landline and mobile)

• Q: What time of day does the Unlimited Nights & Weekends (Unlimited) package include?
  A:

  Evenings: 7:00 p.m. to 7:00 a.m.

  Weekend: Friday 7:00 p.m. to Monday 7:00 a.m.

• Q: Do I have to pay an installation charge?
  A:

  If you are an existing BTC landline customer you will not have to. We are simply upgrading your existing service. If this is a brand new customer (never had a BTC landline) we will waiver the installation fee.

• Q: If I switch to one of the new packages, can I take my existing features with me?
  A:

  When upgrading to one of our packages you will not be taking your existing features with you. The new packages (Unlimited Nights & Weekends and the Unlimited Anytime Package) allow you to choose 2 features at no cost. If you would like additional features, you may purchase them at the advertised rate.

• Q: Will I be forced to switch from the basic line rental service, to the HomePhone Plus packages?
  A:

  No. Existing BTC landline rental customers, can maintain their services without switching to the packages

• Q: Do I have to have a BTC phone landline in order to access the HomePhone Plus packages?
  A:

  Yes. If you do not have a BTC landline service, sign-up.

• Q: How much does it cost to activate the HomePhone Plus packages?
  A:

  Once you are an existing BTC landline customer, activation to the HomePhone Plus package is Free, sign-up.

  Customers switching from Cable Bahamas (REVOICE) also receive free activation, sign-up for your BTC landline.

• Q: What are the incremental fees for the HomePhone Plus Packages?
  A:

  BTC Residential customers have three (3) plans to choose from:

  Talk 300 – $5.74*
  Unlimited Nights & Weekends – $12.74*
  Unlimited Anytime – $18.74*

  *VAT excluded