Additional Information Frequently Asked Questions

• What is My BTC App?
• What is a Flow ID?
• How can I access Flow ID?
• What features does My BTC App offer?
• Is it true that I can request calls for my prepaid account? If so, how?
• How can I add credit using the My BTC App?
• How can I check details on calls made and sms messages sent?
• How can I add- on purchases using the My BTC App?
• How do I check my usage on the My BTC App?
• How can I make a third party payment?
• How can I learn more about My BTC App?
• When using the app do I have to pay my postpaid bill in full?
• How can the App help me stay organized with my payments?

• Q: What is My BTC App?
  A:

   

  My BTC App is a mobile app made for prepaid and postpaid customers to receive quick and convenient services using their smart phones.

   

• Q: What is a Flow ID?
  A:

   

  Flow ID is a free user account that gives you simple and secure access to Flow apps and services.

   

• Q: How can I access Flow ID?
  A:

   

  Simply sign up for free by entering an email address and password to access Flow account services. www.flowid.co 

   

• Q: What features does My BTC App offer?
  A:

   

  My BTC App will allow subscribers to buy and add on plans, Check their balance, View information on all their accounts, pay their bill online and also find customer care information.

   

• Q: Is it true that I can request calls for my prepaid account? If so, how?
  A:

   

  Yes it is true. Simply swipe left and select Call me from the main menu.

   

• Q: How can I add credit using the My BTC App?
  A:

   

  Subscribers can add credit by selecting top up from the main menu then select method via credit card or voucher.

   

• Q: How can I check details on calls made and sms messages sent?
  A:

   

  Simply check my usage and traffic details

   

• Q: How can I add- on purchases using the My BTC App?
  A:

   

  Simply select  Purchase Add On, then select Bundle, Data or Roam US, choose the preferred option and confirm purchase and it will be added successfully if available funds are on the account to support purchase.

   

• Q: How do I check my usage on the My BTC App?
  A:

   

  Subscribers can check their usage by selecting My Usage, choose minutes, SMS or data to get  information on how voice, sms and data were used and trafficked. 

   

• Q: How can I make a third party payment?
  A:

   

  Subscribers can make a third party payment by entering and submitting the account number. The name of the Account holder will be displayed to ensure payment is being made on the correct account. Then enter credit card details to complete payment.

   

• Q: How can I learn more about My BTC App?
  A:

   

  You can select support in the main menu and select which option is best.

   

• Q: When using the app do I have to pay my postpaid bill in full?
  A:

   

  No, you can make partial payments.

   

• Q: How can the App help me stay organized with my payments?
  A:

  Under the tab “Bills & Payments”  there is a calendar icon next to the outstanding balance. By selecting the calendar and allowing BTC access, you can set calendar reminders to pay your bill on specific days of each month.