NEW Prepaid Bundle Frequently Asked Questions

• How long will the promotion last?
• How will I be charged for in-bundle usage?
• How will I be charged after I use all of the minutes in my bundle?
• What Price do I pay for the Prepaid Bundles?
• What Is the Validity Period for the prepaid bundles?
• What happen if my Prepaid Bundle minutes is completed before my bundle plan expired?
• Can I use my in plan minutes while Roaming?
• Would my minutes in the Prepaid bundle rollover if unused?
• How will I know when my Bundle plan expire?
• What happens if I activate a new bundle before my old bundle expire?
• What happens if I complete my prepaid bundle before expiration?
• What is considered as on-net calling in the prepaid bundle?
• What is considered as international calling in the prepaid bundle?
• What is considered "SMS" in prepaid bundle?
• What is considered as out of bundle ?
• How will I be charged for out of bundle sms?
• What message will the customer receive when applying for the Prepaid bundle?
• What if I have minutes in both my core balance and my Prepaid bundle?
• What happens to my existing data plan if I purchase a Prepaid bundle?
• How can I purchase a prepaid Bundle?
• Will my Prepaid Bundle plan be automatically renewed?
• Will I be notify when I have completed the usage for Voice, SMS and Data in my prepaid bundle?
• What is considered cross-net minutes?

• Q: How long will the promotion last?
  A:

  The promotion will start November 11th, 2016. Presently, there is no end date for this promotion.

• Q: How will I be charged for in-bundle usage?
  A:

  Once you purchase any of the Prepaid bundled plans, all of your calls IN THE BUNDLE will be billed at per second Rate.

• Q: How will I be charged after I use all of the minutes in my bundle?
  A:

  You will be charged at a per minute Rate.

  •E.g. Airtime peak - 0.33

  •E.g. Airtime off peak - 0.15

• Q: What Price do I pay for the Prepaid Bundles?
  A:

  1.XS - $4.99
  2. S - $6.99

• Q: What Is the Validity Period for the prepaid bundles?
  A:

  1. XS – 1 day
  2. S – 7 days

• Q: What happen if my Prepaid Bundle minutes is completed before my bundle plan expired?
  A:

  Customers can reactivate a new prepaid bundle. If a new bundle is not activated you will be charged from your core balance.

• Q: Can I use my in plan minutes while Roaming?
  A:

  No. While roaming, customers are not allowed to use in plan minutes, data or sms’ allowances.

• Q: Would my minutes in the Prepaid bundle rollover if unused?
  A:

  Prepaid bundle allowances do not rollover. Once the bundle have expired all unused allowances will expire.

• Q: How will I know when my Bundle plan expire?
  A:

  Customers can dial *201# to verify the expiration date.

• Q: What happens if I activate a new bundle before my old bundle expire?
  A:

  Applying for a new prepaid bundle would overwrite an existing prepaid bundle.

• Q: What happens if I complete my prepaid bundle before expiration?
  A:

  If a customer depletes their prepaid bundle prior to expiration, the customer will be billed per minute at the normal call rates.
  •Eg. Airtime 0.33
  •Eg. Airtime 0.15

• Q: What is considered as on-net calling in the prepaid bundle?
  A:

  1.BTC Mobile to BTC Mobile (Originating)
  2. BTC Mobile to BTC Fixed (Originating)

  *Note: Incoming calls from a BTC Fixed line should not deduct from the bundle in-plan allowances.

• Q: What is considered as international calling in the prepaid bundle?
  A:

  BTC Mobile to the following countries:

  1.US (Fixed and Mobile)
  2.Canada (Fixed and Mobile)
  3.UK (Fixed and Mobile)
  4.Flow Markets (all networks Fixed and Mobile, excluding Jamaica) Panama (Fixed and Mobile)

• Q: What is considered "SMS" in prepaid bundle?
  A:

  BTC Mobile to BTC Mobile

• Q: What is considered as out of bundle ?
  A:

  1.BTC Mobile to International
  2.BTC Mobile to Aliv Mobile
  3.There is no difference between BTC to BTC and BTC to Aliv out of bundle rates.

• Q: How will I be charged for out of bundle sms?
  A:

  Customers will be charged at the Normal rate of $0.15 or $0.05

• Q: What message will the customer receive when applying for the Prepaid bundle?
  A:

  "You have successfully activated xxxx bundle, valid until dd-mm-yyyy"

• Q: What if I have minutes in both my core balance and my Prepaid bundle?
  A:

  All in plan Voice, Data and SMS will be depleted first before the customer is charged from the core balance. 

• Q: What happens to my existing data plan if I purchase a Prepaid bundle?
  A:

  If a customer has an existing data plan and subscribes to one of the Prepaid bundles, their existing data plan will not be deleted. A customer will be allowed to have a standalone data plan and prepaid bundle simultaneously.

• Q: How can I purchase a prepaid Bundle?
  A:

  Simply dial *205#

• Q: Will my Prepaid Bundle plan be automatically renewed?
  A:

  No, your prepaid bundle will not be renewed automatically.

• Q: Will I be notify when I have completed the usage for Voice, SMS and Data in my prepaid bundle?
  A:

  1.Customers will receive a sms once they have consumed 100% of their bundle allowancefor Voice and SMS.
  2.Customer will receive a sms once they have consumed 75% & 100% of their bundle allowance for Data.

• Q: What is considered cross-net minutes?
  A:

  Cross net minutes are minutes included your plan to make call to other carriers.