Additional Information Frequently Asked Questions

• What is Roaming?
• How long does it typically take for roaming charges to appear on my bill?
• When roaming can I TopUp anywhere or must it be from the Bahamas?
• How do I listen to my voicemail when roaming?
• How am I charged for voicemail calls when travelling internationally?
• I am a postpaid customer, are roaming charges included in my plan?
• Can I access data services whilst travelling abroad.
• Do I still have unlimited/packaged data when roaming outside of The Bahamas.
• Cruise Ship Roaming
• Using your phone whilst driving.
• Emergency Numbers

• Q: What is Roaming?
  A:

  Roaming lets you make and receive calls, send text messages and exchange data outside of your home country. With roaming, you never have to change your number and you can be easily reached in most places in the world where BTC has a roaming partner. Standard roaming rates will apply.

• Q: How long does it typically take for roaming charges to appear on my bill?
  A:

  It could take up to 60 days for roaming charges to appear on your bill.

• Q: When roaming can I TopUp anywhere or must it be from the Bahamas?
  A:

  When travelling, you can top up Online with a credit card via EZTopUp or look out for some retailers in the South Florida area.

• Q: How do I listen to my voicemail when roaming?
  A:

  Any unanswered call while roaming will be forwarded to your voice mail box. Once the caller records a message you will receive a message waiting indicator (an envelope icon).

  To retrieve a message:

  1. Dial 1-242-557-0000

  2. Follow the voice prompts to input your phone number, password, and play your messages.

  If you are roaming and your phone is switched on and you have not deactivated the feature or set your phone to call forward all calls; when the call goes to voicemail, you will be charged for the delivery of the call to you abroad and then for the delivery back to your voicemail. You will also be charged for the retrieval of your voicemail message.

• Q: How am I charged for voicemail calls when travelling internationally?
  A:

  Voicemails are charged as follows
  If your device is switched on/active.

  • Calls that you do not answer that are routed to the BTC voicemail system will be charged as an international roaming incoming call to your device.
  • In addition, the foreign carrier's routing of that call to the BTC voicemail system may generate an outgoing call charge from your device's location to The Bahamas.
  • These charges apply even if the caller disconnects from the voicemail system without leaving a message.

  If your device is turned off or in flight mode and the wireless network is off.

  • When someone tries to call you, the call will go directly to your personal voicemail greeting.
  • Since the network does not try to deliver the call to you in a foreign country, there are no international roaming charges.
• Q: I am a postpaid customer, are roaming charges included in my plan?
  A:

  Roaming charges are not included in postpaid plans. Roaming costs are additional and are primarily based on charges from BTC Roaming Partners in accordance with international roaming standards.

• Q: Can I access data services whilst travelling abroad.
  A:

  • SMS/Text messaging is available with all Carriers internationally where BTC has an international voice roaming agreement. BTC currently has international voice agreements with 336 Carriers in 135 countries.
  • Data Roaming is available with 224 Carriers in 135 countries.
• Q: Do I still have unlimited/packaged data when roaming outside of The Bahamas.
  A:

  International roaming rates apply for any voice or data usage outside the BTC coverage area and are not covered under your existing local data plan.

• Q: Cruise Ship Roaming
  A:

  Cruise ship roaming is traditionally very expensive with voice/data rates of US$10 per minute/MB. To minimise any activity on the ships network it is advised that you minimise any usage whilst onboard and when docked please ensure you are using a network in the country visited and not the ship based system.

• Q: Using your phone whilst driving.
  A:

  Many countries (especially European countries) now prohibit the use of mobile devices when driving. Please ensure you are aware of local legislation regarding usage.

• Q: Emergency Numbers
  A:

  Many countries do not use the USA 911 code, please ensure you are aware of the emergency services number of the country you are visiting