Additional Information Frequently Asked Questions
Q: Can I use any modem to access BTC's network?A:
No, you will need a BTC modem. We offer specific modems to work on BTC’s Network. The sale of the modem is nonrefundable.
Q: What speeds can I get?A:
The actual speed that you may receive is affected by a number of factors such as how far away you live from the telephone exchange, if NGN has been released to your area, and the package that you are on. We provide services ranging from 1Mbps to 2Mbps in areas that have not been upgraded to NGN. Areas that have been upgraded to NGN can experience speeds between 8 Mbps and 16 Mbps.
Q: How do I protect myself online?A:
Common sense and general vigilance are your best weapons. Risks are out there, so only trust people and sites you know. Viruses, Trojans, and Rootkits are everywhere so install anti-virus software which will constantly update and protect your computer. Monitor your kids' internet use as well to ensure they are protected online and do not download suspicious programs or visit suspicious websites.