Internet Landline Mobile Phone TV Mobile Network Sheet of Paper

SIM is reading as Not Available or Not on the Network

As a first step please ensure that the SIM card is in the device properly and that it is facing the right direction.

If it is, as a second step please go to the Mobile or Carrier settings and perform a scan for the network following these steps:

  • Android: Settings>Wireless and networks>Mobile networks>Network operators
  • iPhone/iPad: Settings>Carrier>Turn off automatic network selection
  • BlackBerry OS 6 and lower: Manage Connections>Mobile network>Enable manual selection
  • BlackBerry 10: Settings>Network Connections>Mobile Network>set Network Selection Mode to Manual
  • Windows Phone 8.0+: Settings>Cellular>Network selection

Ensure that you select BTC as an option. If it does not show up, please try searching again.

How satisfied were you with this article?
How can we improve?
Submit Skip
Thank you for your feedback!

Comments

Need Help?

Sometimes we can all use a helping hand.