Internet Landline Mobile Phone TV Mobile Network Sheet of Paper

SIM is reading as Not Available or Not on the Network

As a first step please ensure that the SIM card is in the device properly and that it is facing the right direction.

If it is, as a second step please go to the Mobile or Carrier settings and perform a scan for the network following these steps:

  • Android: Settings>Wireless and networks>Mobile networks>Network operators
  • iPhone/iPad: Settings>Carrier>Turn off automatic network selection
  • BlackBerry OS 6 and lower: Manage Connections>Mobile network>Enable manual selection
  • BlackBerry 10: Settings>Network Connections>Mobile Network>set Network Selection Mode to Manual
  • Windows Phone 8.0+: Settings>Cellular>Network selection

Ensure that you select BTC as an option. If it does not show up, please try searching again.

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