My SIM card is locked and I need a PUK code
To request a PUK code to unlock your SIM card, you must contact BTC
Please note that you will need to confirm your identity in order for the PUK code to be provided to you. After successful confirmation of your identity, the call center agent will provide you with the PUK code immediately and also send it to your mobile phone by SMS. Please note that if your mobile and not just your SIM card is locked, you will need to seek help from an independent company to have your mobile device unlocked.