I bought Top Up online, but the amount is not on my account?

Before reaching out to BTC confirm that you have not received a text message stating that your BTC account has been credited with the Top Up amount.

If you haven't gotten a text/sms showing the Top Up amount, you can contact us at 2255282, email us at customerservice@btcbahamas.com, Facebook (facebook.com/mybtc), or Twitter (@BTCHelp) for assistance.