BTC Bahamas | Bahamas | Legal

Welcome To BTC's Legal & Regulatory Page.

Please scroll down this page to find the following:

  • Terms of Use
  • Policy & Procedures
  • BTC General Terms & Conditions
  • BTC's Acceptable User Policy
  • BTC Customer Agreement/Application forms
  • BTC Code Routing Guide 
  • BTC Compensation & Refunds Guide
  • BTC Customer Complaints Handling Guide

Terms of Use of the Bahamas Telecommunications Company Limited website & products

1. Description of our site

Welcome to The Bahamas Telecommunications Company Limited (BTC). We provide users with access to a collection of on-line resources, which may include general and personalized content, communication tools, online directories, administrative services, purchasing services, download areas, games and information (all of which, together with this and other BTC Web sites through which they may be accessed or delivered, are collectively called our “Site”). We do this both through our Site and by linking to Web sites of companies with which we work as well as by linking to other sites we think may be useful to you or your business. Such sites may have their own terms of use or applicable policies. BTC has also contracted with certain third party suppliers to enable BTC to provide our Site to you. The term “BTC” (or “we”, “our” and “us”) includes all of the subsidiaries and affiliates of BTC, as well as their successors and assigns.

2. Acceptance of terms

BTC provides our Site to you subject to these Terms of Use (“Terms”). By using our Site in any way you are agreeing to comply with these Terms, which we may update from time to time without notice. All amended Terms shall automatically be effective when they are initially posted on our Site. Your continued use of our Site after any changes in these Terms shall constitute your consent to such changes. Certain services available through our Site, especially services for which you are asked to subscribe or pay money, may have their own additional terms and conditions that will apply to your purchase or use of that particular service and which will control in the event of any conflict with these Terms. These Terms govern the use of our Site by viewers and other users (visitors); if we have entered into a separate contract with a party for the insertion or other placement of content, advertising or other materials on any of our Sites (including but not limited to Yellow Pages listings), then the terms of such separate agreements will govern our relationship with such parties.

3. Registration, password and security

Whenever you provide us information on our Site, you agree to: (a) provide true, accurate, current and complete information and (b) maintain and promptly update such information to keep it true, accurate, current and complete. If you provide any information that is, or we have reasonable grounds to suspect that the information is, untrue, inaccurate, not current or incomplete, BTC or its third party suppliers may suspend or terminate your access to our Site and refuse any and all current or future use of our Site (or any portion thereof).

If any portion of our Site requires you to register or open an account you may also be asked to choose a password and a user name. Please select a password that would not be obvious to someone trying to guess your password, and change it regularly as an added precaution. You are responsible for maintaining the confidentiality of the password and account, and you are fully responsible for all activities that occur under your password or account identification. You agree to immediately notify BTC of any unauthorized use of your password or account or any other breach of security. BTC will not be liable for any loss or damage that you may incur as a result of someone else using your password or account, either with or without your knowledge. You may not use anyone else’s account at any time, without the permission of the account holder.

BTC intends to take certain industry-accepted precautions from time to time to secure our Site or portions thereof, and some portions of the Site may be labeled as “secure” in accordance with industry practice in connection with the use of such precautions. However, you understand and agree that such precautions do not guarantee that use of the Site is invulnerable to all security breaches, and that BTC makes no warranty, guarantee, or representation that use of our Site is protected from all viruses, security threats or other vulnerabilities.

4. Privacy policy; use by children

Our Site is intended for use primarily by persons 18 years or older. We do not intentionally collect any personal, individually identifying information from children under the age of 13. Please view our comprehensive privacy policy relating to the collection and use of your information through or in connection with our Site. When you enter into transactions with or provide information to other companies providing content or services in connection with our Site, you will be subject to their privacy policies rather than ours.

5. Content and related user conduct

You understand that you are responsible for any content that you post or transmit on or through our Site.

You agree to use our Site in a manner consistent with all applicable laws and regulations. Specifically, you will not use our Site to distribute, link to, or solicit content that:

  • is harmful to minors, threatening, harassing, abusive, defamatory, vulgar, gratuitously violent, obscene, pornographic, libelous, invasive of another’s privacy, or racially, ethnically or otherwise offensive;
  • infringes someone else’s intellectual property or other rights;
  • advocates or solicits violence or criminal conduct;
  • specifically advertises firearms or ammunition, tobacco, alcohol, illegal drugs, or other contraband;
  • constitutes unsolicited or unauthorized advertising, junk or bulk e-mail, chain letters, or any other unsolicited commercial communication;
  • contains software viruses or any other computer code, files, or programs that are designed or intended to disrupt, damage, or limit the functioning of any software, hardware, or communications systems or equipment.

BTC does not generally pre-screen or control the content posted via our Site by third parties, and, therefore, does not guarantee the accuracy, integrity or quality of such content. BTC will not be liable in any way for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any content posted or contained in e-mails or otherwise transmitted or displayed via our Site.

BTC shall have the right (but not the obligation) in its sole discretion to monitor, refuse or remove any content that is available via our Site. Without limiting the foregoing, BTC shall have the right to remove any content that violates these Terms or is otherwise objectionable.

6. BTC discretion over use, storage, and operation of our site

BTC may set limits regarding our Site and the use of any features or services associated with our Site, including (where applicable) limits on the duration or amount of storage of postings, e-mail and other user-provided content, or the number or size of messages to or from a user. We are not liable for the deletion, garbling or loss of messages, other communications, or other content maintained or transmitted by our Site.

We may change or terminate our Site or any part of it without notice or liability. We may terminate or change your password, account, or use of all or any part of our Site and may remove any content from our Site without notice and for any reason, including lack of use or violation of these Terms. We reserve the right to log off accounts that are inactive for an extended period of time.

7. Content publicly posted or submitted to BTC

Our Site may have “publicly accessible areas” such as message boards, forums, member profiles, yellow pages, job folders or other features that allow users to post information that will be accessible by the public or the user population generally. With respect to all content you elect to post to such publicly accessible areas of our Site, while you retain any and all rights that may exist in such content, you grant BTC the royalty-free, perpetual, irrevocable, non-exclusive and fully sublicensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such content (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed and to exercise the same rights with respect to such works. You also permit any user of our Site to access, display, view, store and reproduce content that you have placed in publicly accessible areas of our Site. Any content you post to publicly accessible areas is not subject to our Privacy Policy.

Except for any personal, individually identifying information which we agree to keep confidential as provided in our Privacy Policy, any feedback, data, answers, questions, comments, suggestions, ideas or the like that you send to us will be treated as being non-confidential and nonproprietary, and not subject to our Privacy Policy. We assume no obligation to protect such information from disclosure and will be free to reproduce, use, and distribute the information to others without restriction. We will also be free to use any ideas, concepts, know-how or techniques contained in information that you send us for any purpose whatsoever including but not limited to developing, manufacturing and marketing products and services incorporating such information.

8. Indemnity

You agree to indemnify and hold BTC and its underlying content and service providers, and each of their respective subsidiaries, affiliates, officers, agents, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of content you submit, post or upload to or transmit through our Site, your use of our Site, your connection to our Site, your violation of these Terms, or your violation of any rights of another. These obligations will survive any termination of your relationship with BTC or your use of our Site. BTC reserves the right to assume the defense and control of any matter subject to indemnification by you, in which event you will cooperate with BTC in asserting any available defenses.

9. Special limitations on use of our site

We grant to you a limited, non-exclusive, non-transferable, revocable license to use our Site only for the intended purposes of our Site. You may not sell, resell, or otherwise use or commercially exploit our Site other than by using it for its intended purposes. Systematic retrieval of data or other content from our Site to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from BTC is prohibited. You further agree not to reproduce, prepare derivative works from or otherwise commercially exploit any portion of our Site, for any purposes other than its intended purposes or other than as expressly permitted by these Terms.

You may not modify, translate, decompile, disassemble, reverse engineer or otherwise attempt to derive the source code for the computer systems and other technology that operate our Site or create derivative works based on our Site. For purposes of these Terms, “reverse engineering” shall include the examination or analysis of the Site to determine the source code, structure, organization, internal design, algorithms or encryption devices of our Site’s underlying technology.

Any license granted to you under these Terms for the use of any portion of our Site requiring registration or an account will automatically terminate upon termination of your account or registration privileges with respect to such portion of our Site. BTC and its third party suppliers have the right to terminate the license of any user at any time for any or no reason, solely in the discretion of BTC and its third party suppliers.

BTC provides our Site for use by persons located within The Commonwealth of The Bahamas. BTC makes no representation that materials or services described on our Site are appropriate or available for use in locations outside of The Commonwealth of The Bahamas. Those who choose to access our Site from other locations do so on their own initiative and are responsible for compliance with local laws.

10. Dealings with advertisers and service providers; links

Our Site may provide links to or information about other Web sites or resources. Your correspondence or business dealings with, or participation in promotions of, advertisers or service providers found on or through our Site, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertisers or service providers. You assume all risks arising out of or resulting from your transaction of business over the Internet, and you agree that BTC shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of information about or links to such advertisers or service providers on our Site. You acknowledge and agree that BTC is not responsible or liable for the availability, accuracy, copyright compliance, legality, decency, or any other aspect of the content, advertising, products, services or other materials on or available from such sites or resources. Advertisements found on or through our Site, and references that we make to any names, marks, products or services of third parties or hypertext links to third party sites or information, do not constitute or imply our endorsement, sponsorship or recommendation of the third party, information, product or service. You acknowledge that your use of these linked sites is subject to different terms of use than these Terms, and may be subject to different privacy practices than those set forth in the Privacy Policy governing our Site.

11. Disclaimer of warranties

You expressly understand and agree that:

a. Your use of our site is at your sole risk. Our site is provided on an “as is” and “as available” basis. BTC expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, accuracy of data and non-infringement. Because some jurisdictions may not permit the exclusion of certain warranties, some of these exclusions may not apply to you.

b. BTC makes no warranty that (i) Our site will meet your requirements, (ii) Our site will be uninterrupted, timely, secure, or error-free, (iii) The results that may be obtained from the use of our site will be accurate or reliable, (iv) The quality of any products, services, information, or other material purchased or obtained by you through our site will meet your expectations, and (v) Any errors in the site will be corrected.

c. Any material downloaded, uploaded or otherwise obtained through the use of our site is done at your own discretion and risk and you will be solely responsible for any damage to your computer system or business or loss of data that results from the download or upload of any such material or the use of our site.

d. No advice or information, whether oral or written, obtained by you from BTC or through or from our site shall create any warranty. Advice or information received via our site should not be relied upon for significant personal, business, medical, legal or financial decisions and you should consult an appropriate professional for specific advice tailored to your particular situation.

e. Material on our site may include technical inaccuracies or typographical errors. Changes may be periodically incorporated into this material. BTC may make improvements or changes in the products, services or programs described in these materials at any time without notice.

12. Limitation of liability; exclusive remedy

You expressly understand and agree that BTC shall not be liable for any direct, indirect, incidental, special, consequential, exemplary or other damages (whether or not BTC has been advised of the possibility of such damages), resulting from: (i) The use or the inability to use our site; (ii) The cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from our site; (iii) Unauthorized access to or alteration of your transmissions or data; (iv) Statements or conduct of any third party on our site; or (v) Any other matter relating to our site. because some jurisdictions may not allow the exclusion or limitation of incidental or consequential damages, BTC's liability in such jurisdictions shall be limited to the maximum extent permitted by law.

If you are dissatisfied with any portion of our site, or with any of these terms of use, your sole and exclusive remedy is to discontinue using our site.

13. Notice

Notices to you, including notices of changes to these Terms, may, at BTC’s discretion, be made either by e-mail, regular mail or by displaying the notices or links to notices on our Site.

14. Trademark, copyright information

The BTC name, the BTC logo, BTC slogans and other BTC logos and product and service names are trademarks of BTC Intellectual Property Corporation (the “BTC Marks”). You are not authorized to use any BTC name or mark as a hypertext link to any BTC Website or in any advertising, publicity or in any other commercial manner without the prior written consent of BTC. Registration and/or use of the BTC name, or a confusingly similar name, as part or all of a domain name by a third party is strictly prohibited.

You may use, copy and distribute the materials found on BTC Websites for internal, noncommercial, informational purposes only. All copies that you make of the material must bear any copyright, trademark or other proprietary notice located on our Site that pertain to the material being copied. Except as authorized in this paragraph, you are not being granted a right, title, interest or license under any copyright, trademark, patent or other intellectual property right in the material or the products, services, processes or technology described therein. All such rights are retained by BTC, its subsidiaries or any third party owner of such rights. All trademarks and service marks contained herein that are not BTC Marks are the trademarks of their respective owners.

15. General

These Terms govern, and constitute the entire agreement between you and BTC with respect to, your use of our Site. Additional or different terms and conditions may apply when you use other specific BTC services or the services of any third-party suppliers of content, software or services. The laws of The Commonwealth of the Bahamas govern this agreement and the relationship between you and BTC with respect to our Site. You agree to submit to the personal and exclusive jurisdiction of the courts located in The Commonwealth of the Bahamas for any claim or dispute arising from these Terms or the use of our Site. BTC’s failure to enforce any right under these Terms will not waive that right. You must file any claim or suit related to our Site within one year after it arises.


The Bahamas Telecommunications Company

Privacy Policy

Online Privacy Policy

At BTC we are committed to honoring the privacy of our on-line customers and visitors to our Web site(s). We recognize the importance to you of maintaining an appropriate level of privacy and security for the personal information we collect from you over the Internet. The following discloses our Web site information gathering and use practices and is limited to the protection and use of personal information collected by us in the online environment. Your access to and use of our site are subject to this policy and any other terms of use or policies posted by us. Please note that this privacy statement applies only to this site and not to the web sites of our advertisers or of other companies or organizations to which we link. All references to “BTC” throughout this policy statement include, unless otherwise stated, all BTC affiliate companies, successors and assigns.

What Kinds of Information Does BTC Collect and Use?

The only personally identifiable information we collect about visitors is provided voluntarily. In general, you can visit our Web site without telling us who you are or revealing any personal information about yourself. However, some portions of our Web site may be accessible only to users who have registered with us (and who may be asked to provide certain information as part of the registration or login process). In addition, our Web servers may use “cookies” (described below) to collect information about visitors such as domain names, but not your e-mail addresses. This information may be aggregated to measure such things as the number of visits, average time spent on the site, number of pages viewed, and methods by which our site was found. BTC uses such information to evaluate the use of our site and to continuously improve the content and services being provided.

At times we may ask you for contact information or conduct on-line surveys in order to better understand your needs so that we can provide you with a customized experience. If we wish to use this information other than as set forth in this statement, we will let you know at the time of collection. We will take commercially reasonable steps to safeguard this information from unauthorized access.

When you access your account information, order a service or make a payment on-line, request product or service information, send us e-mail, register to receive news or information alerts, establish a “My Yellow Pages,” submit a click wrap agreement or enter a contest that we are sponsoring, we will ask you to provide individually-identifiable information to us. When you supply information about yourself for a specific purpose, we use the information for that purpose and to manage the internal operations and security of our Web site consistent with the terms of use and policies established from time to time governing this site. Such purpose may involve the disclosure of such information to unaffiliated companies/vendors where necessary to and for the limited purpose of processing your request, processing a transaction authorized by you or providing you with products or services.

We also want you to be aware that certain information related to telecommunications services provided to you by BTC, commonly referred to as “Customer Proprietary Network Information” or “CPNI,” is subject to the relative laws of The Commonwealth of the Bahamas, including the Data Protection (Privacy of Personal Information) Act 2003, The Computer Misuse Act 2003, The Electronic Computer Transaction Act 2003 and any amendments thereto.

We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of BTC’s Terms of Use, or as otherwise required by law.

Who Has Access to This Information?

Unless we specifically disclose it to you at the time of collection or subsequently obtain your approval, we will not make visitor or customer-specific information that is gathered on our site available to unaffiliated organizations for commercial purposes unrelated to the business of BTC. BTC and its affiliated companies use this information to help us deliver the services you have requested, or to design or offer specific products or services that we believe will be useful to you. While we may use this information to contact you or to send materials to you for marketing purposes, we will take commercially reasonable steps to safeguard such information from unauthorized access by any other parties. As we strive to meet the needs or our customers, we may disclose personally identifiable information we collect, as described above, to companies and vendors that perform marketing or other services on our behalf or with whom we have joint marketing agreements so that we may provide a full range of products and services to you. Our policy is to prohibit these companies from otherwise selling or disclosing the personal information we provide.

Certain laws or government regulations may require us to disclose non-public personal information about you. In these circumstances, we will use reasonable efforts to disclose only the information required by law, subpoena or court order to be disclosed.


Our site may make use of cookies (or a similar technology) to better manage our sites and to assist us in providing you with tailored information and services. A cookie is a tiny element of data that a Web site can send to your browser, which is stored on your hard drive so that we can do things such as better serve you as you navigate through our site or when you return. You may set your browser to notify you or decline the receipt of a cookie; however, certain features of our sites may not function properly or be available if your browser is configured to disable cookies.


BTC’s policy is not to read or disclose private e-mail communications that are transmitted using BTC services except to respond, if directed to us, or as required to operate the service, as set forth in the terms of use and policies established from time to time governing the service, or as otherwise required by law.


BTC recognizes the importance of children’s safety and privacy on the Internet. For this reason and to comply with certain laws, we do not intentionally collect personal, individually identifiable information from children under the age of 13, nor do we offer content targeted to children under 13.Children should always ask their parents or guardians for permission before disclosing any information online. Several software companies can provide children’s safety software, including some that may have reduced prices or other special offers for certain BTC customers.


BTC maintains physical, electronic and procedural safeguards designed to protect the confidentiality of personal information provided by you at our Web site. For example, unique passcodes or passwords are required to access a number of our Web site services. In addition to requiring the use of a unique passcode or password, all payments processed through our Web site require personal transactional information provided by you to be sent in a “Secure Session” using Secure Socket Layer encryption technology. This technology encrypts – or scrambles – your financial or credit card account information to help prevent unauthorized parties from reading it. We regularly test and update our technology to help protect your personal information. However, such precautions do not guarantee that our Web site is invulnerable to all security breaches. BTC makes no warranty, guarantee, or representation that use of our Web site is protected from all viruses, security threats or other vulnerabilities and that your information will always be secure. When doing business with others, such as advertisers to whom you can link from our site, you should consider the separate security and privacy policies of those other sites.

Discussion Areas

This site may provide discussion areas so that customers and visitors can communicate freely and share ideas. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when disclosing such information. These discussion areas may be monitored occasionally in order to enhance the safety and respect for all of our customers and visitors, and off-topic, unlawful or otherwise inappropriate content of materials of which we become aware may or may not be removed from the site during the course of such monitoring. However, BTC is not responsible for any information posted or remaining on these discussion areas.

Links to Other Sites

For the convenience of our visitors and customers, this Web site may contain links to other sites. While we generally try to link only to sites that share similar high standards and respect for privacy, we are not responsible for the content, products or services offered or the privacy and security practices employed by these other sites.

Third Party Ad Servers

We may use a third-party advertis<>h3ing company to serve ads when you visit our Site. This company may use information (not including your name, address, email address or telephone number) about your visits to our and other web sites, in combination non-personally identifiable information about your purchases and interests from other online and offline sources, in order to provide advertisements about goods and services of interest to you. In addition, we share web site usage information about our visitors to our sites with this company for the purpose of managing and targeting advertisements and for market research analysis on our site and other sites. For these purposes, we and our third-party advertising company may note some of the pages you visit on our site through the use of pixel tags (also called clear gifs) or other similar tracking mechanisms. In the course of serving advertisements to this site, our third-party advertiser may place or recognize a unique “cookie” on your computer.


Because of the evolving nature of the technologies that we use and the way that we conduct business, we may amend this policy from time to time. We will post any revisions on this site.


BTC's General Terms & Conditions

BTC's Acceptable Usage Policy

Anti-Corruption Policy

Code of Business Conduct

Applications Forms & Customer Contract policies

Landline and Internet

Postpaid Mobile

Prepaid Mobile

Porting Request Form

BTC Code Routing Guide 2015

BTC Compensation & Refunds Guide

BTC Customer Complaints Handling Guide



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