Copper to Fiber Migration

Over the next five months, BTC is scheduled to retire the copper plant in Elizabeth Estates, Camperdown, Soldier Road, Fox Hill, Kemp Road, Adastra Gardens, Seabreeze and Pinewood Gardens.

We are upgrading our network infrastructure to deliver faster and more reliable broadband services.

If you currently reside in any of the aforementioned areas and your home is currently being served by our copper technology, this automatic upgrade will give you access to faster internet speeds and will help to deliver a better home entertainment experience.

IMPROVING OUR TECHNOLOGY

Our broadband services are currently delivered through copper-based technology, which in former years was the standard technology in the telecommunication sector due to its excellent voice transmission. However, with the demand for greater bandwidth to deliver faster internet speeds, fiber optics has proven to be more efficient and reliable. To ensure that we provide our customers with best in class technology, we are retiring our Copper plant in areas where we offer fiber service.

wifi

security

network

bandwidth

Faster internet speeds

Improved security

More reliable and stable connection

Greater bandwidth to support
multiple devices online at once

LOCATIONS

END DATES

Fox Hill

Joe Farrington Road

Yamacraw Beach

March 22, 2021

March 22, 2021

March 22, 2021

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NEW PROVIDENCE

Elizabeth Estates

Camperdown

Soldier Road

Kemp Road

Fox Hill

Adastra Gardens

Sea Breeze

Pinewood Gardens

FREQUENTLY ASKED QUESTION

Why do we have to migrate from the copper service?
In order to improve your current experience, we will change the technology to ensure that you are provided with the best technology on the market. Fiber will provide you with a much better experience like faster speeds, a more secured network, a reliable and stable network that allows customer to use multiple devices at the same time.
What happens if I do not want to move from the copper technology?
It is best that you schedule an appointment as soon as possible to avoid a disruption in service when you are transitioned to the new technology.
When is the cutoff point for copper customers and can I delay my service until them?
The migration is mandatory for all customers on the Copper network who are currently in areas where fiber is offered. As a result, we will retire our Copper plant to provide customers with a better broadband experience. We will publish a schedule with the impacted areas.
How do I organize an install appointment, and will the technicians be on time for the scheduled appointment?
A timeframe will be provided for the install. A technician will contact you to confirm a time.
What is the timeframe for installation after I would have scheduled my appointment?
The timeframe is 48 hours.
When the technician arrives at my home, how long will the installation take to complete?
The installation will take approximately two to three hours.
What do I need to sign up?
a. Two forms of government identification (NIB Smart card and Driver's Licence).

b. Proof that you are either renting or own the house, clear directions to your house to include the pole number, building number, unit number, total apt. units and Landlord's name.
Is there a limit on the internet usage?
No. BTC has no caps on its broadband service.
How do I know if I am selecting the right plan?
When speaking with your customer service representative, choose the package that best suits your needs. For activities such as gaming, video streaming, usage of multiple users and devices we suggest a plan with higher speeds.
Will the internet work upstairs if it is installed downstairs?
If your signal is weak you can use a WiFi extender to assist.
When will I receive my first bill?
You will receive your first bill the following month (30 days).
Are the technicians required to go in the ceiling?
Yes. Fiber (wires) will have to be pulled through the ceiling.
How many times should I receive a call from the dispatch team?
The dispatch team will call on the day of your scheduled appointment to confirm the time for install.
Is there an alternative option for communication when power goes off?
A Battery Pack will provide up to eight hours of service when current goes off. You can purchase a battery pack at our retail locations.
What is the cost for the battery pack and is it sold in the retail stores?
The cost of the battery pack is $35. The battery provides up to 8 hours connection when you lose electricity. The battery pack can be purchased at BTC SW Plaza and Mall at Marathon.
What is the process after I have signed up for the service?
After signing up, you will be contacted by a BTC representative to arrange an install date and time.
Where should I call if I have issues with the services?
You can call 242-225-5282
What happened if I make an appointment and I miss the appointment?
You should contact BTC immediately to reschedule.

To see the speeds and offers that will be available to you,visit www.btcbahamas.com/speed

For more information, email us at shop@btcbahamas.comor call/WhatsApp 424-SHOP or 577-SHOP.

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