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September 2nd, 2019 at 12:30PM EST

BTC Service Update: Grand Bahama, Abaco, Bimini & New Providence

BTC’s Local Network Response and Recovery Center (LNRRC) has provided the following updates relative to Hurricane Dorian.


Mobile services are available in the following areas:

  • Cherokee Sound
  • Bahama Palm
  • Long Bay
  • Schooner Bay
  • Sands Cove
  • Sandy Point

Fixed line and mobile services are compromised on the rest of the island.

Grand Bahama:

Mobile services are available in the following areas:

  • Grand Lucaya
  • West End
  • Taino Beach
  • Maurice Moore
  • Our Lucaya
  • Queen’s Highway

Our fixed line services are compromised island wide.


Mobile services are available in the following areas:

  • Cat Cay
  • Alice Town
  • Porgy Bay

New Providence:

All mobile sites on the island are currently up and are operational on backup power. Landline services on our legacy copper network are operational.

Due to the loss of commercial power and excessive flooding, our customers in our Fiber to the Home and recently upgraded MSAN areas may experiencing landline and internet outages if their home is not equipped with backup power.   


We are following up with our teams in Grand Bahama to ensure their safety. We have been able to confirm that four team members in Abaco lost their homes. Unfortunately, we have lost contact with our emergency technical team members in Abaco since last evening. We are continuing to reach out to them.

Our People team, supported by our parent company, has already began mobilizing efforts to provide immediate relief to colleagues in Abaco and Grand Bahama immediately following the “all-clear”. Our People team will fly out to personally check on the well-being of our teams in Abaco and Grand Bahama to provide care packages, conduct assessments and determine what assistance is required.

Network Monitoring and Assessments:

We are continuing to monitor our networks and we will provide updates as they are available. Our team is currently organizing air transport for our initial assessment teams following the “all-clear” for Abaco and Grand Bahama. Following that, we will be able to provide an update on the severity of the damage to our networks.

We continue to implore residents stay away from all downed lines.  Please continue to contact the LNRRC at242-225-5282 or 242-225-1202to report any emergencies.

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