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September 3rd, 2019 at 5:00PM EST

BTC Service Update: BTC Services Restored

BTC’s Local Network Response and Recovery Center (LNRRC) has provided the following updates relative to Hurricane Dorian.

New Providence:

Landline services have been restored to the following areas:

  • Seabreeze Lane
  • Theodore Lane
  • Yuma Estates

Voice services for FTTH (Fiber-To-The-Home) customers have been restored

Mobile voice calls are not completing to BTC mobile and fixed lines as well as to other operators.

Grand Bahama:

Mobile LTE services are available at the West End site only

With the exception of the West End and Eight Mile Rock areas all other landline services are inoperable on the island.

Berry Islands:

All landline and mobile services have been restored on the island.

Mobile Top Up & Prepaid Bonus Credit:

All active prepaid customers have received a $20 bonus voice and data credit. Customers that are able to access the mobile network will be able to use the credit to make voice calls to loved ones and friends or use data to mark themselves safe on Facebook. The credit will expire within 48 hours of receipt. Postpaid customers that are able to use the mobile network are also able to make calls.

Customers can top up using the MyBTC Mobile app. Our *200# gateway for mobile top up is down.

We continue to implore residents stay away from all downed lines.  Please continue to contact the LNRRC at242-225-5282 or 242-225-1202to report any emergencies.

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