Flow ToGo Technical Support Information
How to get Flow ToGo?
Customers can use the following steps to sign up and gain access to the Flow ToGo app. - From the interactive menu select 'Billview' from the menu. - The Billview screen will contain a unique registration code and a link to the app registration page. - Select the link and enter email address and registration code. - A welcome email will be automatically sent with the login credentials, instructions on where to get the Flow ToGo app and other important information.
What email address to use to register for Flow ToGo?
When you initially signed up for Flow TV you were asked to provide a valid email address to complete your account registration. The email you provided is the email you use to register and activate Flow ToGo.
What to do if you cannot remember the email address you provided at the time of account registration or it has changed?
If you cannot remember your email address or it has changed, please contact BTC Customer service so we can update our records. Please note: only the person whose name is on the account can inquire, or change the email address on file.
What devices support the Flow ToGo app?
- Most mobile smartphones and tablets support the Flow ToGo app including:
- Apple devices running iOS 7 or 8 (including iPhone 6)
- Macs running MacOs 10.9 + and Windows 7 (PC) systems
- Supported Browsers are: PC:
- Firefox – Version 37.0.2+
- Mac Safari- Version 7.1+
- Most Android devices running Android 4.2+ & 5.0
What type of network access or Internet connection is required to use Flow ToGo?
Besides being an Advanced Video Services TV customer, you will need access to a high quality broadband connection with a relatively strong WIFI signal. Flow ToGo is also available over a commercial wireless network (3G/4G); however, data usage and/or roaming charges may apply.
Will users be charged mobile (cellular) data rates for using the Flow ToGo app?
If you are using the Flow ToGo app on Wi-Fi you will not be charged for usage; however, if you are using a connection other than Wi-Fi, data usage and roaming charges may apply.
Where do users locate Apple's App store or Google's Play Store?
If you have and iPhone or an iPad, Apple's App store can be found on the main screen of your device. Touch the App Store Icon and then search for Flow ToGo and then install. If you have an Android device, Google Play can be found on the main screen of your device. Touch the Google Play icon and search for Flow ToGo and then install.