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September 2nd, 2019 at 6:00PM EST

BTC Service Update: Grand Bahama, Abaco, Bimini & New Providence

BTC’s Local Network Response and Recovery Center (LNRRC) has provided the following updates relative to Hurricane Dorian.


Mobile services are available in the following areas:

  • Cherokee Sound
  • Bahama Palm
  • Schooner Bay
  • Sands Cove
  • Sandy Point

Landline services are up in Cherokee Sound and Green Turtle Cay. Landline and mobile services are compromised on the rest of the island.

Grand Bahama:

Mobile services are available in the following areas:

  • Freeport 
  • West End 
  • Eight Mile Rock 
  • Taino Beach 
  • Our Lucaya

Landline services have been restored to the following areas in Grand Bahama:

  • High Rock 
  • Bottle Bay 
  • Eight Mile Rock 
  • Dundee Bay Drive 
  • Lewis Yard 
  • Suffolk Lane 
  • Blockade Road 
  • Our Lucaya 
  • West End 


Mobile services are available in the following areas:

  • Cat Cay
  • Alice Town
  • Porgy Bay

New Providence:

Landline services on our legacy copper network are operational.

Due to the loss of commercial power, the following mobile sites are currently down:

  • Malcolm Park 
  • Marigold Farm 
  • Westridge 
  • Sea Breeze 
  • Yamacraw Estates 
  • Clifton Heritage 
  • Market Street 
  • Village Road 
  • Adelaide 
  • Gladstone Road 
  • Millennium Gardens 
  • Pinewood Gardens
  • Kennedy Subdivision

Additionally, due to the loss of commercial power and excessive flooding, our customers in our Fiber to the Home and recently upgraded MSAN areas may experiencing landline and internet outages if their home is not equipped with backup power.   

Mobile Top Up & Prepaid Bonus Credit:

All active prepaid customers will receive a $20 bonus voice credit. Customers that are able to access the mobile network will be able to use the credit to make voice calls to loved ones and friends. The credit will expire within 48 hours of receipt. Postpaid customers that are able to use the mobile network are also able to make calls.

Customers can top up using the MyBTC Mobile app. Our x200# gateway for mobile top up is down.


We are following up with our teams in Grand Bahama to ensure their safety. We have been able to confirm that four team members in Abaco lost their homes. We have been able to reach our emergency technical team member on the island. He has confirmed that he is well, but has lost his home.

Our People team, supported by our parent company, has already began mobilizing efforts to provide immediate relief to colleagues in Abaco and Grand Bahama immediately following the “all-clear”. Our People team will fly out to personally check on the well-being of our teams in Abaco and Grand Bahama to provide care packages, conduct assessments and determine what assistance is required.

Network Monitoring and Assessments:

We are continuing to monitor our networks and we will provide updates as they are available. Our team is currently organizing air transport for our initial assessment teams following the “all-clear” for Abaco and Grand Bahama. Following that, we will be able to provide an update on the severity of the damage to our networks.

We continue to implore residents stay away from all downed lines.  Please continue to contact the LNRRC at242-225-5282 or 242-225-1202to report any emergencies.

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