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September 5th, 2019 at 9:00AM EST

BTC Service Update: BTC Services Restored

BTC’s Local Network Response and Recovery Center (LNRRC) has provided the following updates relative to Hurricane Dorian.

Mobile voice calls are not completing from BTC mobile to other operators.

New Providence:

Landline services have been restored to all customers excluding the following areas:

  • Faith Avenue
  • Soldier Road

Mobile voice calls have been restored to:

  • South Westridge

Grand Bahama:

Mobile voice services are available in the following areas:

  • Lucaya Hotel
  • Eight Might Rock
  • Our Lucaya
  • West End
  • Taino Beach
  • Freeport 

With the exception of the Lucaya, West End and Eight Mile Rock areas all other landline services continue to be inoperable on the island.


Landline services have been restored to customers in Cherokee.

Mobile Free Voice & Data Services:

All active prepaid mobile customers received free voice and data services yesterday that will end Sunday 12AM, (excluding international calls). Customers that are able to access the mobile network are now able to make voice calls freely to loved ones and friends or use data to mark themselves safe on Facebook.

We continue to implore residents stay away from all downed lines. Please continue to contact the LNRRC at242-225-5282 or 242-225-1202to report any emergencies.

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